🚀 Field Services Engineer- Chicago

Overview

Base pay range: $70,000.00/yr - $88,000.00/yr

This range is provided by PROCEPT BioRobotics. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

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The Opportunity That Awaits You

As PROCEPT BioRobotics expands its commercial operations, we are searching for a dynamic and dedicated Field Support Representative who will provide exceptional technical support to customers and team members. This role is pivotal in ensuring the successful installation, maintenance, and repair of our biomedical equipment, contributing to delivering outstanding customer experiences and advancing healthcare innovation.

Responsibilities

• Install, inspect, troubleshoot, and calibrate biomedical equipment at customer sites, following manufacturers\' manuals and applicable policies and procedures.
• Perform preventive maintenance or service, diagnose problems, upgrade, disassemble, repair, or replace equipment.
• Update field service database to track and analyze customer configurations and parts inventory; work with Customer Service to process warranty returns.
• Record potential complaints, relay feedback, and report trends.
• Maintain comprehensive expertise in service documentation; generate and improve servicing procedures, processes, and knowledgebase.
• Proactively monitor customer critical success factors and provide recommendations.
• Collaborate with R&D, Manufacturing, QA, Sales, Clinical, and Marketing in the field and in-house.
• Train PROCEPT personnel and distributors on the correct operation and servicing of equipment.
• Provide remote technical support to customers and PROCEPT field personnel.
• Comply with federal, state, and local regulations.

Qualifications

• Must reside near Chicago International Airport area or within 1 hour of commuting distance.
• Ability to travel up to 75% of the time.
• Minimum 3+ years relevant experience; Associates degree required.
• Operation monitoring; quality control analysis; complex problem-solving and critical-thinking skills.
• Ability to comprehend and write complex instructions, procedures, and training materials; effective communication with customers and coworkers.
• Ability to present information clearly in one-on-one and small group settings; professional communication with global teams including hospital administration and clinical staff.
• Drive and dedication to deliver resolutions for the best customer experience.

Preferred Qualifications

• Experience in life sciences or healthcare industry or regulated (FDA) environments is a plus, but not required.
• Previous startup experience is a plus; ability to work in a fast-paced environment.

Company Culture

PROCEPT believes every person matters—patients, caregivers, and employees. We aim to revolutionize treatment for BPH through innovation in surgical robotics, with a focus on career growth and opportunities. We emphasize curiosity, ingenuity, and a collaborative environment that supports learning and leadership development.

We offer an induction program, cross-functional collaboration, and management development to build world-class leaders.

We are committed to helping people regain their lives and strive for a healthy work/life blend. This opportunity is more than a job—it is a chance to join a community making a difference.

Benefits

PROCEPT’s health and wellness benefits include comprehensive medical coverage, wellness programs, on-site gym, 401(k) with employer match, short- and long-term disability, life insurance, wellbeing benefits, paid time off, parental leave, holidays, and more.

Equal Employment Opportunity

PROCEPT BioRobotics is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind on the basis of race, color, national origin, religion, gender, gender identity, sexual orientation, disability, genetic information, pregnancy, age, or any other protected status under applicable laws.

Pay Transparency

Pay ranges reflect base salary or on-target earnings for commissionable roles. Actual compensation is based on factors including skills, experience, certifications, and location. Packages may include a performance bonus, equity, and the benefits listed above.

Work Environment

Training will be provided for and maintained for compliance with PROCEPT Quality Management System requirements and related policies.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industries: Medical Equipment Manufacturing; Commercial and Service Industry Machinery Manufacturing; Hospitals and Health Care

For US-based candidates, work authorization status: Citizen/Permanent Resident. Eligible for an annual bonus and equity/RSUs where applicable.