🚀 Recruiting Team Leader

Careers At Cowan Systems and Cowan Management

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JOB OBJECTIVE: The Driver Recruiting Team Leader will lead a team of recruiting associates who will be making and/or receiving phone calls from driver candidates and processing applications. The leader will have accountability for managing applicant call volume, resource allocation, process development, and cost oversight associated with day-to-day operations of Driver Recruiting. They will also proactively lead associates and work with Driver Recruiting Leadership to review processes and technology necessary to meet the department’s hiring objectives.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

• Responsible for the leadership, training, mentoring and development of driver recruiter associates through daily coaching and regular business partnerships.
• Drives results, analyzes data and develops process improvements to ensure business results are met while managing cost.
• Evaluates previous business results to establish appropriate performance goals. Utilizes resources to evaluate teams’ performance against objectives.
• Coordinates the development of training tools to eliminate skill deficiencies and enhance work team performance.
• Fosters LEAN environment by evaluating process, consistency and execution.
• Customarily and regularly direct the work of associates by distributing and overseeing work amongst the team.
• Develop meaningful Individual Development Plans (IDPs) with associates to support professional development and advancement within the organization.
• Interview candidates to make hiring decisions and onboard new Driver Recruiting associates.
• Provide training to associates on department policies, procedures and processes. Coach performance problems and make employment decisions.
• Support team by promoting a positive work environment and respond to associates questions and/or concerns.
• Create and sustain a high-performance environment through actions and executing established leadership processes.
• Exercise authority to hire and discharge associates; make suggestions and recommendations as to advancement, promotion, compensation, or any other change of status of other associates within the department to upper leadership.
• Allocate, manage, and distribute work amongst areas of accountability and team members. Execute established leadership processes.
• Provide training to team members on department policies, procedures, and processes.
• Receive and respond to team members’ complaints and/or concerns.
• Maintain confidentiality of information.
• Deploy/redeploy resources among areas of accountability.
• Create and sustain a high-performance environment through leadership processes and actions. Accountable to drive performance and achieve results through others.
• Exercise situational leadership.
• Other duties and responsibilities may be assigned, and the scope of the job may change as necessitated by business demands.
• Maintain regular and consistent attendance and timeliness.
• Always exhibit behavior in alignment with our core values.
• Ability to work routinely on-site at a Cowan facility

Qualifications

• Prior leadership experience required (3-4 years preferred)
• High volume call center or customer service experience preferred.
• Ability to coordinate and manage multiple ongoing projects.

Employee Benefits

• Yearly Salary $65,000 to $75,000 (Depending on knowledge & experience)
• Full benefits – Medical, Vision, & Dental Insurance
• Life, Short term, & long-term disability
• PTO (Sick & Vacation) and employer matching 401K plan

NOTE: This job description should not be construed to imply that these requirements are the exclusive standards to the position. Incumbents will follow any other instructions and perform any other related duties as may be required by the immediate supervisor.