🚀 Epic App Analyst 3 - Beaker

Epic App Analyst 3 - Beaker — Beth Israel Lahey Health

Job Type: Regular

Time Type: Full time

Work Shift: Day (United States of America)

FLSA Status: Exempt

The EHR Applications Analyst 3 is responsible for delivering world-class support services across all Beth Israel Lahey Health, Inc. (BILH) entities and its affiliates. The EHR Applications Analyst 3 identifies, evaluates, analyzes, and recommends changes in support of assigned applications/systems including ongoing production maintenance and trouble-shooting. Supports the planning, design, development, build, and/or configuration of assigned applications/systems. Leads and/or coordinates conversions, application/system testing, and documentation of system procedures. Participates in training design and development and assists in training execution related to assigned projects. Provides go-live support and serves as the primary point of contact for ongoing maintenance/support and troubleshooting.

Essential Duties & Responsibilities

• Delivers work within established timeframes. Manages/multi-tasks on several large assigned projects incorporating all aspects of IS.
• Defines, documents, builds, and maintains Electronic Health Record (EHR) application content.
• Creates functional specification documents to create content within the EHR application and validates this content with the business owner.
• Validates the content of functional specifications created by Analysts I or II and provides feedback as necessary.
• Mentors more junior colleagues in the development of application knowledge and assists colleagues in redesigning processes in adherence to system requirements.
• Completes thorough unit testing of all builds prior to handoff for functional and/or integrated testing.
• Facilitates functional and integrated testing as requested.
• Creates and provides documentation as required to the testing and training team.
• Documents and reports system issues through an internal chain of command; communicates with vendors where appropriate; works closely with product support to close/resolve open support cases.
• Applies proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve system issues to maximize system potential.
• Provides end-user support during implementation; serves as an application expert to assist in application roll-out.
• Addresses post-go-live issues and requests, prioritizing own work assignments and those of junior colleagues based on project plan requirements.
• Participates in on-call coverage as assigned.
• Communicates progress of building tasks within prescribed milestone dates; proactively manages barriers to completing work requirements.
• Contributes to the development of the project plan and manages mini-projects within the defined scope of the overall project.
• Participates in workflow design and understands system impact on end users.
• Prepares demo materials for workflow discussions or new system functionality; can demonstrate system functionality to end users with or without assistance from other team members.
• Stays current with new application functionality and enhancements; provides on-call/after-hours support.
• Achieves and maintains application certification in accordance with departmental and organizational standards.

Competencies

• Decision Making: Ability to make decisions guided by precedents, policies, and objectives; regularly makes decisions and recommendations on issues affecting a department or functional area.
• Problem Solving: Ability to address highly varied, complex, and often non-recurring problems requiring innovative and Lean diagnostic techniques.
• Independence of Action: Ability to set goals and determine how to accomplish defined results with some guidelines.
• Written Communications: Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers.
• Oral Communications: Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families, and external customers.
• Knowledge: Demonstrates in-depth knowledge of concepts, practices, and policies and applies them in complex situations.
• Team Work: Ability to lead small projects or work groups, fostering a collaborative environment and improving workflows.
• Customer Service: Provides a high level of customer service and staff training to meet standards; resolves service issues in a timely and respectful manner.

Minimum Qualifications

Education: Bachelor’s Degree in a related field. In the absence of a Bachelor’s degree, 8 years of clinical, healthcare operations, information technology, or health information technology experience, in addition to the experience requirement shown below.

Licensure, Certification & Registration: EHR (Electronic Health Record) Certification preferred

Experience

• Two (2) years of experience implementing, designing, and/or managing a variety of EHR and clinical systems using multiple software programs and network applications.
• Experience working in a clinical setting.
• Experience working with clinical information systems or system implementation teams for complex projects and/or application development.
• Experience in full implementation software development cycle.
• Experience managing small projects with defined duration and scope.

Skills, Knowledge & Abilities

• Ability to multi-task; self-starter and motivator.
• Excellent problem-solving and written and oral communication skills.
• Proven track record of delivering quality work on time with ownership and accountability.
• Willingness to address issues, take ownership, and escalate when necessary; ability to document business processes.
• Creative approach to process redesign.
• Proficient in Microsoft Office, especially Excel and PowerPoint.
• Knowledge of HL7 coding standards and process redesign.

As a health care organization, we have a responsibility to care for and protect our patients, colleagues and communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. Learn more about this requirement.

Equal Opportunity Employer/Veterans/Disabled

Employment type: Full-time

Locations: Boston, MA

#J-18808-Ljbffr