🚀 Analyst

Akkodis is seeking an Analyst for a contract with a client in Boston, MA . Candidates must have extensive experience supporting and troubleshooting enterprise applications.

Rate Range: $44/hour to $60/hour. The rate may be negotiable based on experience, education, geographic location, and other factors.

Responsibilities

• Analyze application incidents and service requests, identifying root causes and recommending solutions.
• Document recurring issues, troubleshooting steps, and resolutions to build a comprehensive knowledge base.
• Collaborate with technical teams to escale and resolve complex application problems efficiently.
• Monitor application performance and generate reports to support continuous improvement initiatives.
• Assist in user training and provide support for application upgrades or new feature rollouts.
• Ensure compliance with service level agreements (SLAs) and maintain clear communication with stakeholders.

Qualifications

• Bachelor’s degree in computer science, Information Technology, or a related field.
• Minimum 3‑5 years of experience in application support or business analysis.
• Proven ability to analyze and resolve complex application issues in enterprise environments.
• Strong communication skills and experience collaborating with cross‑functional technical teams.

Pay Details: $44.00 to $60.00 per hour

Akkodis benefit offerings include medical, dental, vision, life insurance, short‑term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401(k) plan. Employees may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer / Veterans / Disabled

Military connected talent encouraged to apply.

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

EEO and Fair Chance

• California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Please contact me at for further information or to apply.