🚀 Spoke Director, Operations

United States, North Carolina, Charlotte

CLA is a top 10 national professional services firm where our purpose is to create opportunities every day, for our clients, our people, and our communities through industry-focused wealth advisory, digital, audit, tax, consulting, and outsourcing services. Even with more than 8,500 people, 130 U.S. locations, and a global reach, we promise to know you and help you.

CLA is dedicated to building a culture that invites different beliefs and perspectives to the table, so we can truly know and help our clients, communities, and each other.

Flexible PTO (designed to offer flexible time away for you!)

Up to 12 weeks paid parental leave

Mental health coverage

Quarterly Wellness stipend

Fertility benefits

Complete list of benefits here

CLA is currently seeking a Spoke Director, Operations with experience, to join our Spoke group in our Midwest, Northeast, Sunbelt, or West office.

This role is responsible for stakeholder communication, workflow governance, and scheduling coordination. This position ensures consistency and efficiency across recurring processes, facilitates automation initiatives, and partners with People Solutions to support onboarding and offboarding.

Job Responsibilities

Stakeholder Communication & Engagement

Draft and distribute announcements to stakeholders regarding changes in processes, standards, or workflows.

Schedule meetings or coordinate alternative methods to collect feedback on operational updates.

Workflow Governance

Maintain version control of all documented processes used in standardized workflows for recurring tasks.

Update and manage resource materials for leaders, including playbooks and operational guides.

Scheduling & Coordination

Provide support to scheduling teams to ensure talent alignment with engagement priorities.

Project support across initiatives led by Spoke and CAAS leadership.

Submit and track IT requests for automation through designated channels (e.g., Citizen Developer program).

Liaise with automation partners to scope and implement process improvements.

Onboarding & Offboarding Support

Partner with People Solutions to coordinate onboarding and offboarding tasks for Spoke team members.

Job Requirements

• 6 years of relevant experience is required.
• Bachelor's degree is required. Combination of relevant experience, education, and training may be accepted in lieu of degree.
• Familiarity with Six Sigma methodologies, yellow belt or higher preferred.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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Wellness at CLA

To support our CLA family members, we focus on their physical, financial, social, and emotional well‑being and offer comprehensive benefit options that include health, dental, vision, 401k and much more.

To view a complete list of benefits click here.

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