🚀 Wireless Specialist

Overview

SkyePoint Decisions is a leading cybersecurity architecture and engineering firm headquartered in Dulles, Virginia, providing innovative enterprise‑wide solutions for federal government clients. We enable our clients to deliver their missions efficiently, securely, anytime and anywhere, combining technical expertise, mission awareness, and an empowered workforce to produce meaningful results.

Responsibilities

• Ability to work within a multi‑vendor/carrier environment.


• Perform telecom account maintenance functions including features, equipment, rate plans, address changes, and referral credits; must have knowledge of all products, promotions, and services.


• Perform other business support tasks as needed.


• Process wireless device orders via Telecommunications Service Requests (TSR) or Ariba; notify, provide status, and coordinate wireless device receipts with Bureau POCs.


• Monitor porting system queues and complete all porting requests; advise customers when orders are complete.


• Follow up on returned equipment, deactivated accounts, and bill contract penalties with ported‑out customers.


• Troubleshoot and resolve customer system setup issues; escalate to Wireless manager if unable to resolve.


• Document issues in ServiceNow, providing details, updates, and specific steps taken to resolve them.


• Create and maintain instructions for account setups, existing account maintenance, and system information.


• Continuously enhance knowledge of products, services, rate plans, and features.


• Perform additional related duties as requested or required, including but not limited to account reconciliations and system reconciliations.

Additional Duties May Include

• Device activations and re‑activations.


• Remote access enrollments.


• Ticket escalations to Systems Team or engineers.

Qualifications

Required Qualifications:

• AA degree in a related technical discipline with 5+ years of experience.


• Experience working within a multi‑vendor/carrier environment.


• 2–3 years’ experience in a customer service role.


• Basic knowledge of wireless mobile device equipment (Android, iOS).


• Excellent communication and writing skills.


• Excellent in providing and following up on customer requirements.


• Must be able to work onsite Monday‑Friday from 8:00AM–5:00PM.


• Must be a U.S. citizen with an active Secret clearance.

Preferred Qualifications:

• Cellular order processing, credit evaluation experience, number porting, cellular switch experience, paging, voicemail, and database knowledge.

What We Can Offer You

• At SkyePoint, we practice B.I.G. (beginning in GRATITUDE) and recognize all we have to give back to our employees, families, and communities.


• Great benefits: HMO and High Deductible plans with Health Savings Accounts (HSAs), Flex Spending Accounts (FSAs), Full Dental Plans, short‑term and long‑term disability, life insurance, floating federal holiday options, and 401(k) match.


• Certificate Incentive Program: reward and recognize employees who obtain new certifications aligned with business needs.


• Flexible work environment.

Compensation

Salary Range: $55,000–$65,000.

Salary is determined by various factors, including location, work schedule, education, skills, competencies, and experience.

Additional benefits include the certification incentive program, PTO, floating federal holiday options, insurance plans, and 401(k) match.

SkyePoint Decisions is a participating E‑Verify Employer.

U.S. citizenship is required for most positions.

Equal Opportunity Employer / Veterans / Disabled.

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