🚀 Senior Product Manager: Patient Experience

Senior Product Manager: Patient Experience – Tava Health

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About Tava Health: If you could spend your time doing something truly meaningful, chances are you’d choose work that could change people’s lives for the better. At Tava Health, that’s exactly what we do every day. We are a quickly growing, venture-backed startup focused on scaling access to behavioral healthcare. We make meaningful connections between providers and clients accessible and easy by partnering with organizations to bring high‑quality mental health care to employees, members, and communities.

About the Role

We are seeking a Senior Product Manager to lead our patient‑facing product experiences. This role will focus on optimizing patient conversion flows, scheduling, payments, and the in‑session telehealth experience. You will play a critical role in building a high‑quality experience that will shape how individuals access therapy at Tava Health.

Key Responsibilities

• High‑Performing, Consumer‑grade Experiences
  • Own the end‑to‑end patient experience: signup, intake, therapist selection, scheduling, coverage, etc.
  • Optimize conversion rates and engagement with Tava’s services.
  • Support diverse coverage methods (insurance, employer coverage, self‑pay).
• Product Execution & Strategy
  • Define and manage product vision, roadmap, and backlog across patient‑facing initiatives.
  • Prioritize high‑value opportunities with limited resources.
  • Drive measurable outcomes through rapid iteration and experimentation.
  • Ensure a strong track record of shipping impactful features.
• AI‑Driven Efficiency
  • Leverage AI tools daily for product insight, efficiency, and experimentation.
  • Stay ahead of AI‑enabled opportunities that can transform patient and provider experiences.
• Leadership & Influence
  • Operate with creativity, grit, and a high level of ownership.
  • Manage complexity and context across multiple initiatives.
  • Engage leadership: communicate strategic rationale, align on priorities, and confidently drive execution.
  • Actively seek input while ensuring clarity and decisiveness in product direction.

Qualifications

• Entrepreneurial mindset: creative, resilient, and resourceful.
• Proven success personally driving the growth of consumer‑facing digital products.
• Strong analytical skills in conversion optimization, payments, and consumer flows.
• Demonstrated ability to ship in fast‑moving, nimble environments.
• Experience applying AI in day‑to‑day product management.
• Exceptional collaboration skills with designers and engineers.

Benefits

• Competitive salary and stock options.
• Fully‑covered medical and dental premiums for you and your family, plus voluntary insurance options.
• Free, generous Tava mental health benefit.
• Monthly HSA contributions for qualifying enrolled employees.
• Generous PTO and paid holidays.
• Paid parental leave.
• 401(k) retirement plan.
• Weekly company‑paid lunch via DoorDash and a personal DashPass subscription.
• Opportunity to make a meaningful impact at a high‑growth, mission‑driven company.

Legal & Miscellaneous

Tava Health does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in the provision of employment opportunities and benefits.

For tax purposes, priority will be given to candidates living in states where we already have employees: Alabama, Arizona, California, Connecticut, Florida, Georgia, Idaho, Indiana, Nevada, North Carolina, Maine, Maryland, Massachusetts, New Jersey, New York, Oregon, Tennessee, Texas, Virginia, and Utah.

Tava is unable to sponsor employment visas. Candidates must have authorization to work in the U.S. without company sponsorship now or in the future.

All hiring activities are handled by Tava Health representatives using @tavahealth.com or @us.tavahealth.com email addresses. Please beware of unauthorized recruiting communications requesting personal information. If you have questions regarding the authenticity of any outreach, please use the chat feature on our website or contact us at