🚀 Regional Vice President, Operations

Mini Mall Storage Properties has experienced rapid growth since beginning operations in 2020, and our momentum shows no signs of slowing as we continue acquiring storage facilities across North America. We are dedicated to making storage simple, accessible, and convenient for all of life’s transitions and treasures, while staying focused on leading the industry and challenging traditional norms.

Our mission is to deliver the Mini Mall Experience in everything that we do, with a strong focus on our Service, Brand, and Employee Experiences. Our team’s dedication is what enables us to deliver an exceptional service experience to our customers – both internal and external, uphold a high level of brand consistency, and foster a workplace culture of innovation, inclusion, and collaboration.

Guided by our values of integrity, grit, customer focus, community, and safety and security, our goal is to work together to create a company where everyone is motivated to contribute to our shared mission. We are looking for someone to help us continue to redefine the self-storage industry, build lasting relationships with the communities we serve, and set new standards for our business.

Join us in shaping the future of self-storage as we expand across North America, and create long-lasting, meaningful careers.

WHAT WILL YOU DO?

• Lead the execution of operational procedures and strategy for the assigned regional portfolio, ensuring the achievement of revenue and occupancy metrics, growth objectives, sales performance, asset quality assurance, customer service, retention and ensure alignment with company goals and objectives.
• Provide operational and sales direction for Regional Operations Managers (ROMs) to ensure measurable KPI targets are achieved.
• Deploy all aspects of asset management strategy, overseeing, analyzing, and developing upon the performance of facilities within the region.
• Provide operational Pricing input for key stakeholders to maximize revenue and occupancy.
• Partner with Construction Team to complete capital projects.
• Oversee all aspects of Acquisition due diligence and post operational execution.
• Present Key Initiatives to C-Suite and Corporate Departments.
• Support marketing initiatives and ensure consistent brand representation.
• Develop and implement sales and marketing strategies, develop strategies to enhance the customer service experience, drive customer satisfaction and identify opportunities for growth.
• Address escalated customer issues and implement resolution guidelines.
• Conduct performance evaluations, set and monitor goals, and implement development plans as necessary.
• Support Regional Operations Managers with employee relations issues and oversee regional workforce planning and approvals under the direction of the executive team.
• Oversee the deployment of training and education for ROMs and demonstrate strong mentorship abilities to support their success in their roles.
• Foster a positive and motivating work environment that encourages teamwork, continuous learning, and a customer-centric approach.
• Oversee financial performance and budget management including tracking, interpreting, and conducting budget reviews while monitoring revenue margins to maximize profits.
• Run, analyze, and make recommendations regarding the performance of the facilities, including factors such as occupancy, delinquencies, and financial position.
• Other duties as required.

WHAT WILL YOU NEED?

• 5+ years’ experience in a regional leadership role managing a geographically diverse operation within storage, retail, hospitality, or food & beverage industries.
• Facility management/maintenance experience with an understanding of capital management is required.
• Proven business financials and data analytics proficiency within sales, P&L, and capital management.
• Systems and technology savvy; experience using programs like Yardi, Site Link, and Call Potential are an asset. Proven confidence in alternative industry systems will be considered as well.
• Advanced knowledge of excel, with comfort in all MS office suite products including SharePoint.
• Strong communication skills with an ability to coach developing leaders and present to an executive audience.
• Ability to lead and mentor a multi-unit team, with a focus on driving performance and development
• A strategic mindset with the ability to identify opportunities for growth and improvement, and implement effective strategies
• Employment references and criminal record check are conducted as part of our selection process but may not be a disqualifying factor.
• Driver’s license and clean drivers abstract required.

WHAT DO WE OFFER?

• We liveand breathe our core values. We make a difference and have a positive impact on people.We act responsibility and hold ourselves, and each other, accountable.We are a community with a shared ambition to unify our teams and customers. We act deliberately, and always with integrity and compassion.
• With the support from your teammates and senior leadership, you will be empowered to do things differently, grow personally and professionally, and bring your whole self to work. There\'sno limit to the impact you can make.
• We provide a competitive compensation packagecomprised of a group benefits plan, 401K matching program, and discretionary bonus program.
• We are committed to a safety-first work environment.

What makes us different makes us stronger.We strive to ensure Mini Mall Storage Properties is a great place to work for everyone; where people feel safe, included, inspired,trusted,and supported so they can be — and bring — their best.We\'re committed to creating a respectful and inclusive workplace where unique perspectives, experiences, backgrounds, cultures, and attributes are valuedand utilizedto help achieve better results. As anorganization with operations across different geographies, we celebrate the fact that our workforce is made up of people with diverse demographics.We are committed to ensuring our workplace is fair, equitable, and free of discrimination and harassment.

Should you require accommodation to participate fully in the recruitment process, please email .

#MMUS1 #Li-Onsite

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.