🚀 Head of E-Commerce

We at Ravensburger are both a truly global company and a family. As a bunch full of different characters and personalities with heart and a passion for achieving our goals together, we offer a great range of entertainment for children and families. What drives us forward? A shared sense of purpose. Together we are working on creating something meaningful - pure fulfillment for your career!

This is what we need you for

The Head of E-Commerce is responsible for leading and executing the digital commerce strategy for Ravensburger North America. This role oversees both B2B digital key accounts (such as Amazon and other large-scale digital marketplaces) and D2C channels (Ravensburger’s direct-to-consumer platforms and marketplaces). The position carries full accountability for sales growth, profitability, operational excellence, and customer satisfaction in digital commerce, while ensuring alignment with Ravensburger Group’s global strategy.

The Head of E-Commerce will manage a team of 10, providing leadership, coaching, and clear direction to maximize performance and deliver ambitious growth goals. This role requires strong cross-functional collaboration and networking skills, both internally across departments and externally with key partners and stakeholders.

Key Responsibilities

• Developand implement the North America e-commerce strategy in alignment withcorporate and sales objectives.
• Defineand track goals and KPIs across both B2B and D2C channels, ensuringcontinuous improvement and sustainable growth.
• Serveas the primary point of leadership for all digital commerce initiatives,representing e-commerce within the senior leadership team.
• Buildand maintain strong relationships with internal stakeholders (Sales,Marketing, Operations, Finance, IT) and external partners (retailers,platforms, agencies).

Team & People Management

• Lead ateam of ~10, including two Key Account Managers (B2B and D2C) as directreports.
• Overseefunctional experts across performance marketing, content & itemlisting, customer service, and operations.
• Championa high-performance culture that drives accountability, collaboration, andinnovation across the eCommerce organization to accelerate growth andoperational excellence.
• Identifytalent needs, support career development, and ensure organizationaleffectiveness.

Commercial Ownership

• Driverevenue and profitability across Amazon, other online retail partners, andRavensburger’s D2C platforms.
• Partnerwith cross-functional teams to ensure pricing, promotions, and supplychain execution meet strategic goals.
• Negotiatewith key digital partners and ensure optimal trade terms.
• Maintaina strong understanding of Amazon’s backend requirements (e.g., content,logistics, compliance) to effectively collaborate with operations andaccount teams.

Operational & Digital Excellence

• Overseedigital shelf management, ensuring all product listings, assets, andcontent meet best-in-class standards.
• Leverageanalytics and performance marketing to maximize ROI and customeracquisition.
• Ensurecustomer service quality standards are met and continuously improved.
• Partnerwith Global DTC and Development teams to drive optimization of D2Cplatforms and integrations, improving user experience, conversion, andcustomer retention.
• Provideoversight and strategic input into backend operations, includingsingle-pick shipping and fulfillment processes.
• Maintainworking knowledge of key web platforms (e.g., Shopify, Magento,Bloomreach, Salesforce Commerce Cloud) and digital tools (e.g., analyticsdashboards, SAP, PIM systems).
• Collaborateclosely with IT and digital teams to ensure platform stability,scalability, and integration with business systems.
• Stayinformed on emerging technologies and trends in e-commerce infrastructureand digital marketing.

This is what you can score highly with

Qualifications & Experience

• 10+ years of progressive experience in digital commerce, with leadership responsibilities across both B2B and D2C.
• Proven track record of delivering sales growth on Amazon and/or other large e-commerce environments.
• Strong understanding of performance marketing, SEO/SEM, digital merchandising, and e-commerce operations.
• Demonstrated leadership experience managing multi-functional teams.
• Excellent negotiation, relationship management, and communication skills.
• Strong internal and external networking capabilities, with the ability to influence and align cross-functional stakeholders.
• Analytical mindset with ability to translate data into actionable strategies.
• A clearunderstanding of backend e-commerce infrastructure and logistics processes, including fulfillment strategy, platform integrations, and operational optimization to ensure efficient, scalable order flow and customer delivery performance.

Key Attributes

• Strategic yet hands-on: able to set vision and roll up sleeves in execution.
• Entrepreneurial spirit with a bias for action and results.
• Strong leadership presence, integrity, and commitment to Ravensburger values.
• Collaborative and cross-functional mindset with ability to influence at all levels.

Travel Requirements

• Regular travel required to Ravensburger North America HQ in Portsmouth, NH.
• Additional travel to customer meetings, industry summits across the U.S., and global team meetings in Europe.

Employee Purchase Program

Get awesome discounts on various products. Sweet deals just for you!

Hybrid Work

Work-life balance is key. Our flexible hybrid work schedule makes it easy to blend work and life seamlessly.

Personal Insurances

Customize your coverage with home, car, pet, travel, legal, jewelry, and identity theft insurance. All-around protection!

Helping Hand

Need support? Our Employee Assistance Program (EAP) offers confidential help for you and your family, from stress management to legal advice. Experts and resources are at your service!

Secure your future

You can defer up to an annual maximum based on current year IRS regulations. If you're 50 or older, you can make a “catch-up” contribution based on allowable IRS regulations.

• Safe Harbor: Get a 100% match on the first 4% of your elective deferral per payroll period with True-up.
• Immediate Vesting: Enjoy 100% immediate vesting from day one.

Stay healthy, stay happy!

Join us and enjoy peace of mind with our comprehensive coverage tailored just for you! You get a top-notch health package with UnitedHealthcare. Medical, dental, vision, and prescriptions are all covered. Plus, 100% in-network preventive care.

Support association

Our support association enables us to provide financial assistance to our employees in case they find themselves in a sudden emergency or unexpectedly have to bear extraordinary burdens.

Your Days Off

Enjoy up to 25 days of PTO per year. Use them for vacation, sick days, or personal time. Take a break, you deserve it! Plus, enjoy 12 paid holidays each year, aligned with US or Canadian federal holidays.

Competitive Salaries! A creative and collaborative workspace where we celebrate innovation!

Salary Range- $150,000-$200,000 base with annual incentives

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At Ravensburger North America, we are committed to fostering a diverse and inclusive workplace where all employees feel valued and empowered. We are proud to be an Equal Opportunity Employer, and we welcome applicants of all backgrounds, experiences, and perspectives.
We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other characteristic protected by applicable laws. We believe that diversity enriches our organization and fuels innovation and creativity, enabling us to deliver exceptional products and experiences to our customers.

If you require accommodations during the application or interview process, please contact us directly, and we will work to support your needs.

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