🚀 Director of Consumer Collections Strategy/Operations

Director of Consumer Collections Strategy/Operations

Join to apply for the Director of Consumer Collections Strategy/Operations role at Newbold Advisors, LLC.

Banking
Cincinnati, Ohio – Direct Hire – Oct 9, 2025
Job Title: Director of Consumer Collections Strategy/Operations and Sr. Manager of Consumer Collections (2 roles)
Job Locations: Cincinnati, OH or Grand Rapids, MI (onsite – relocation package offered)
Job Type: Direct Hire
Compensation: $170-275,000 annually (Salary will depend on role and candidate’s level of experience) with an employee benefits package and lucrative bonus and stock plans.

Our client is seeking TWO transformative leaders to reimagine and modernize the Consumer Lending Collections function for one of the nation’s top finance institutions. These roles will lead the end-to-end collections organization across multiple lending products, overseeing daily operations, portfolio management, vendor performance, and risk outcomes. They will spearhead modernization initiatives, including platform migrations, omnichannel engagement, predictive contact strategies, and new telephony systems while implementing specialized workflows and scorecard‑driven approaches for high‑ and low‑risk accounts. Partnering closely with Risk, IT, Credit, and Operations leadership, they will drive delinquency reduction, charge‑off mitigation, and operational efficiency, forecast trends, and support executive‑level decisions. These positions also include talent development and succession planning responsibilities, making them ideal for a proven collections executive ready to step into a future head‑of‑function role.

Job Requirements

• Director role requires:
  • 10+ years leading consumer collections or recovery operations in auto, mortgage, or credit card sectors
  • Experience managing large teams up to 500 FTE, including offshore
  • Proven track record in transforming large‑scale collections operations, including platform and telephony modernization, and digital engagement strategies
• Sr. Manager role requires:
  • 5‑10 years of Collections experience in a senior role
  • Experience managing 75‑150 people and complex vendor relationships
  • Experience in back‑end recovery (attorneys, probate, collections)
• Expertise in delinquency segmentation, loss forecasting, and operational performance optimization
• Strong executive presence with experience influencing senior leadership and engaging with regulators
• Demonstrated ability to drive cost savings, process improvements, and sustainable operational change

Newbold Advisors, LLC is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.