🚀 Customer Service Specialist

Job Title

Customer Service Specialist

Location

Washington, DC

Compensation

$17.25 - $24.00 / hour

Job Summary

We are seeking a dedicated and enthusiastic Customer Service Specialist to join our dynamic team. In this pivotal role, you will have the opportunity to interact directly with our valued customers, providing them with top‑point support and guidance. Your primary responsibility will be to resolve customer inquiries and issues via various communication channels, including phone, email, and chat.

Key Responsibilities

• Interact with customers to provide information and resolve inquiries regarding products and services.
• Assist customers in navigating our website and utilizing digital tools effectively.
• Handle customer complaints and elevate issues when necessary to ensure timely resolution.
• Maintain detailed records of customer interactions and transactions in our CRM system.
• Provide feedback to management on recurring issues and potential areas for improvement.
• Actively promote products and services that meet customer needs and drive company growth.

Skills, Knowledge and Expertise

• High school diploma or equivalent; additional qualifications in customer service or related fields are a plus.
• Proven experience in a customer service or support role, with a strong track record of resolving customer issues.
• Exceptional verbal and written communication skills, with the ability to convey information clearly and effectively.
• Strong problem‑solving skills and the ability to think critically under pressure.
• Familiarity with customer relationship management (CRM) software and other customer support tools.
• Ability to handle multiple tasks simultaneously while maintaining high attention to detail.

Benefits

• Competitive salary
• Health, dental, and vision insurance
• Paid time off and holidays
• Opportunities for professional development and advancement

Seniority level

Entry level

Employment type

Full‑time

Job function

Other

Industries

Business Consulting and Services

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