🚀 Experience Manager

Experience Manager (EM)

Ulta Beauty is seeking an Experience Manager to lead the mission, vision, and values that drive top‑line sales growth across retail and services. The EM will build a high‑performing team that consistently delivers exceptional guest experience while driving performance and profitability.

Responsibilities

Performance

• Promote a culture of accountability to meet or exceed store goals for services, boutiques, retail sales, guest loyalty, payroll, and shrink.
• Drive profitability through operational excellence, top‑line sales growth, and expense control.
• Leverage store forecast and payroll budgets to support scheduling and communication with the GM for productivity and sales goals.
• Develop strategies to improve underperforming metrics across services, boutiques, retail sales, loyalty, and audit results.
• Support direct reports in developing and maintaining client relationships.
• Perform makeup applications, skincare analysis, and product demonstrations to drive sales and enhance guest experience.
• Stay informed about industry trends, products, and services and apply that knowledge to better serve guests.
• Maintain attendance as required and hold associates accountable to Ulta Beauty’s attendance policy.

People

• Attract, hire, retain, and source a diverse top talent team for salons and boutiques.
• Build a highly engaged team that embodies the Ulta Beauty brand through effective collaboration and open communication.
• Create an inclusive environment that encourages growth and engagement.
• Support all aspects of manager and associate development, including training, coaching, performance reviews, and succession planning.
• Ensure direct reports regularly participate in ongoing training, including brand and category education.
• Establish relationships with peer leaders and brand partners to collaboratively deliver on sales and service goals.
• Model teamwork and guest service excellence, providing clear direction and support.
• Execute the Guest Engagement Leader program flawlessly across all Annual Performance Goals metrics.

Process

• Ensure compliance with Ulta Beauty’s policies, procedures, and standards, including the Infection Control Policy.
• Adhere to the company dress code.
• Use the scheduling tool to create and adjust schedules, manage attendance, and support service sales and growth.
• Use the task management tool to prioritize and execute store workload, including marketing resets, pricing updates, inventory tasks, cleaning, and replenishment.
• Protect company assets and minimize loss by meeting store standards for safety, inventory, cash management, and loss prevention.
• Execute day‑to‑day inventory control processes and report theft as required.
• Support continuous improvement by adopting company initiatives and technology.
• Communicate business trends and opportunities to field and services leadership.

Qualifications

Education

• Bachelor’s degree preferred.
• Cosmetology license and/or cosmetology management license where required by state law.

Experience

• 2‑3+ years of fast‑paced retail management or relevant experience.
• Financial management experience: driving top‑line sales, interpreting reports, managing payroll budgets, and controlling expenses.
• Cosmetology management: advanced competency in services, guest experience, and product attachment, with knowledge of cosmetology regulations.
• Retail management: proven ability to monitor inventory, achieve operational excellence, and drive a service culture.
• Leadership management: experience attracting, developing, and motivating talent and leading change initiatives.

Skills

• Proficient with basic technology (POS, Microsoft Office, Apple devices).
• Excellent written and verbal communication.
• Strong collaboration and interpersonal skills.
• Strong organizational skills and ability to manage multiple tasks.
• Ability to remain calm under pressure, use sound judgment, and adapt to change.

Special Position Requirements

• Work a flexible, full‑time schedule including days, evenings, weekends, and holidays.
• Attend corporate business meetings and conferences.

Working Conditions

• Continuous mobility throughout the store during shift.
• Frequent standing, bending, reaching, and twisting.
• Frequent lifting or moving up to 25 lbs.
• Continuous coordination and manipulation of objects.
• Frequent use of a computer, telephone devices, and office supplies.

About Ulta Beauty

Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products, and salon services. We bring possibilities to life through the power of beauty each day in our stores and online with more than 25,000 products from approximately 500 brands.

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with applicable state and local laws and fairness initiatives.

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