🚀 HM Store Manager Valencia Town Center

About the Role

As a Store Manager, you’ll be responsible for the total holistic omni customer experience in your store, ensuring high visual and commercial curation & standards according to the store format location and global & regional strategies. You lead the full store team to excel. You create an inclusive culture that promotes collaboration and entrepreneurial spirit and are responsible & aware of the store’s strengths, opportunities, and competitors. You’ll also be the person who analyzes and follows up on sales, creating plans to optimize results and profits.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities.

Customer Sales & Profit

• Responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to your store format environment, global guidelines and regional strategies
• Represent yourself and the H&M brand positively during all customer interactions
• Establish, analyze, and follow up on sales & budget goals, and create plans to optimize results
• Ensure personal customer service is provided in all areas of the store, guiding customers through fashion stories and actively selling our products
• Follow up that your teams actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
• Schedule to budgeted hours plan in line with sales budget and commercial activities
• Ensure correct routines in fitting rooms and checkout, including transactions, returns and exchanges
• Be aware of store strengths and opportunities, identifying commercial opportunities and acting on them. Maintain competitor awareness & knowledge
• Manage store maintenance in a cost-efficient way
• Ensure all admin routines for both people and operations are handled correctly

Fashion & Trend Awareness

• Keep up to date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers
• Ensure your team provides product and fashion knowledge during customer interactions
• Ensure good understanding of the local area of your store, customers, competition, and fashion trends

Team & Development

• Responsible for talent and performance management in your store – recruiting, onboarding, upskilling, and developing your team
• Complete performance evaluations and succession planning to support business needs & team
• Retain and share your knowledge and skills with your team
• Strong collaboration with Area team and store leadership team including VMs
• Ensure excellent communication & professionalism
• Responsible for the teams planning & scheduling
• Regular communication to store colleagues to inform, motivate and inspire – daily/weekly meetings
• Ensure all procedures, routines, security, and legal requirements in all areas of the store are followed
• Participate in onboarding & introduction processes, trainings and courses relevant for your role & future development

Retail Operations / Visual & Commercial Execution

• Ensure a clean and tidy sales floor and back of house
• Ensure high fashion quality, visual and commercial product presentation, with great garment care
• Ensure good stock levels and provide input on allocation to relevant area or sales market colleagues
• Responsible for and supports with the daily opening & closing of store routines and processes
• Ensure the full garment cycle – from delivery to garment presentation – and fitting room routines are according to our standards
• Upkeep & following best practices for in-store OMNI Services & in-store tech services/tools
• Maintain price signs in-store and throughout the sales floor/store following guidelines to ensure a strong price perception
• Update & maintenance of BOH areas for all colleagues (key information, health & safety, tidiness)

Qualifications

Who You Are

• To be a successful and effective Store Manager, you’ll be a strong leader who enjoys taking responsibility for others
• Confident in team coaching & development. You must be ambitious, an effective communicator, an analytical solution finder, capable of working with numbers & managing statistics
• Relevant experience working in a leadership position that you can apply to your role
• Retail management and retail operations experience
• Experience collaborating closely with a team

Why You’ll Love Working at H &M

• We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability
• We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years
• You’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues
• We are an inclusive company where you’re encouraged to be yourself at work
• You will have access to a large global talent community, where career growth and aspirations have no limits
• We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community
• You’ll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS

Additional Information

Compensation: expected base salary range is $71,289 - $83,051 annually

EEOC Code: OFM
Pay Status: Salary, Non-Exempt (Exempt for Top Volume locations)

*This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company’s discretion. H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. This range may be modified in the future.

We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at and use Ask a Question.

Benefits

We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our brands in stores and online. Brands covered by the discount include H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, Other Stories, ARKET, Afound. In addition, employees are included in our H&M Incentive Program – HIP. You can read more about our incentive program here.

In addition to global benefits, local markets offer different competitive perks and benefits, which may differ by employment type and country.

We offer: 25% Staff Discount - Medical, Pharmacy Vision and Dental Coverage – Employee Assistance Program - Vacation, Wellness, Holiday and Parental Pay – 401K – Commuter Benefits, Health and Dependent Care FSA. Plus, additional Voluntary Benefits.

Inclusion & Diversity

H&M is part of H&M Group. We are committed to inclusive, diverse and equitable workplaces. Our teams should consist of a variety of people who share knowledge and ideas. All diversity dimensions are considered in our recruitment process. We strive for a fair and equal process and kindly ask you not to attach a cover letter in your application.

Company Description

At H&M, our purpose is to liberate fashion for the many. We want to shape a new world in fashion with one ultimate goal: to unleash self-expression. As an H&M colleague, you’re encouraged to be yourself and more. You’ll take on new responsibilities from day one, learn skills for life, and find new ways to make your big dreams come true. Our company is committed to fostering inclusion and belonging.