🚀 General Manager

Join to apply for the General Manager role at Krispy Kreme

Since its founding in 1937, Krispy Kreme’s focus has remained the same – making fresh doughnuts using our founder’s original recipe. The brand’s iconic Hot Light lets consumers know when doughnuts are being made in the shop so they can stop in and enjoy them hot, right off the line.

General Manager Responsibilities

• Serve as a role model for customer‑first behaviors according to company standards.
• Build a team of customer‑focused employees through coaching and performance management.
• Ensure all products meet Krispy Kreme quality standards and guarantee customer satisfaction.
• Ensure all store physical property is in good working condition.
• Direct and manage store sales efforts, including Hot Light times, retail sales, fundraising, and suggestive selling.
• Achieve business plan objectives and profitability according to the store operating plan and established financial goals.
• Demonstrate safety consciousness and promote store safety.
• Maintain a high level of store sanitation and cleanliness.
• Understand and implement procedures to maximize efficiencies and control variances in daily production of product and overall store performance.
• Maintain a schedule that guarantees high quality and output while implementing store quality control procedures.
• Coordinate production schedules to meet customer demands and minimize labor hours.
• Interface with corporate office personnel in a timely manner as needed.

Qualifications & Requirements

• 4+ years of experience in QSR or retail environment in a management capacity.
• Minimum 21 years of age.
• High school diploma or GED.
• Ability to work all necessary schedules, including holidays and weekends.
• Effective written and verbal communication skills.
• Commitment to nurture an equitable, unbiased culture where employees are empowered to showcase their originality.
• Travel requirement: 0–10%.
• Authorized to work in the U.S. without sponsorship.

Physical Demands and Working Conditions

• Physical demands and work environment characteristics representative of those required for the role. Reasonable accommodations may be made.
• Exertion up to 50 lbs occasionally, 20 lbs frequently, 10 lbs constantly.
• Exposure to internal and external environmental conditions – shop temperatures, noise levels.
• Exposure to known allergens, including nuts.
• Adherence to dress code policy applicable to the role.
• Noise from production and processing area.
• Statement not the official job description; official description provided during application/interview.

Benefits

• Weekly pay.
• Career opportunities – we are growing!
• Comprehensive benefits (medical, vision, dental).
• Employee discount program.
• 401(k) plan.
• Paid time off.
• Company events.
• Education reimbursement.
• Adoption assistance.
• Life insurance.
• FSA/HSA plans.
• Pet insurance.

Learn more at

Why Krispy Kreme?

• Loving People: Our global culture exemplified by the Leadership Mix, a dozen behaviors that define how we work together and give back. Check out our leadership mix here.
• Belonging happens once each Krispy Kremer knows their authentic self is welcomed, dignified, and loved.
• Loving Communities: Our brand purpose shines through Acts of Joy and community fundraising initiatives. We donate unsold doughnuts to local food banks, partner with Feeding America and Convoy of Hope, and support fundraising events nationwide.
• Loving Planet: We conduct a multi‑year global GHG emissions assessment, set emission reduction goals, and reduce food waste via donation, animal feed, and composting programs.

Krispy Kreme is an Equal Opportunity Employer

We believe your originality sweetens our recipe. We value diversity in ethnicity, national origin, race, age, sex, gender, intersex, veteran status, religion, gender identity & expression, sexual orientation, or disability. We strive to create an inclusive culture that allows each employee to bring their authentic self to work.

About Krispy Kreme

Headquartered in Charlotte, N.C., Krispy Kreme is one of the most beloved sweet‑treat brands worldwide. Our iconic Original Glazed® doughnut is known for its hot‑off‑the‑line, melt‑in‑your‑mouth experience. Krispy Kreme operates in more than 35 countries with a unique network of fresh doughnut shops, partnerships, and a growing e‑commerce and delivery business with over 14,000 fresh points of access. Our purpose of touching and enhancing lives through joyful moments guides our daily operations and reflects our love for people, communities, and the planet.

Connect with us at or on social media: Facebook.com/KrispyKreme , Twitter.com/KrispyKreme .

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