🚀 Director of Service Operations

Employment Type: Direct Hire Industry: Manufacturing Job Number: LI- Branch: AtWork Doral

Job Description

Role Summary: We are seeking a strategic and results-driven Director of Service Operations to lead and optimize our service functions. This key role oversees day-to-day operations, enhances efficiency, ensures excellent customer support, and drives overall service profitability.

Key Responsibilities

• Lead and coordinate service operations across departments.
• Plan and monitor daily business activities for smooth execution.
• Develop and improve technical service strategies and KPIs.
• Oversee procurement, budgeting, and resource allocation.
• Manage customer support processes to maximize satisfaction and profitability.
• Review work orders, invoices, and ensure operational accuracy.
• Recruit, mentor, and lead high‑performing service teams.
• Maintain vendor and partner relationships.

Requirements

• 2+ years of success in operations management.
• Strong leadership, delegation, and conflict management skills.
• Experience with budgeting and organizational effectiveness.
• Proficient in Excel, Word, PowerPoint, and email.
• Flexible, detail‑oriented, and people‑focused.

Pay

$135,000.00 - $150,000.00 per year

Benefits

• 401(k)
• Dental insurance
• Paid time off
• Vision insurance

Job Type

Full-time

Work Location

In person

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