🚀 Senior Director - Infusion Business Strategy & Performance

Join Our Team at Mercy Medical Center – Now Hiring: Senior Director of Infusion Business Strategy & Performance

Mercy Medical Center is proud to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025), and as one of America's Greatest Workplaces for Women in 2025. We’re also honored to be a multi-time recipient of Forbes' America’s Best Midsize Employers award, most recently in 2025.

Founded by the Sisters of Mercy, our hospital fosters a mission-driven, compassionate care environment where talented professionals thrive. If you’re passionate about driving healthcare excellence and making a real impact, we invite you to apply and become part of the Mercy family.

The Senior Director of Infusion Business Strategy & Performance is a key enterprise leader responsible for shaping the strategic vision, driving growth, and ensuring operational excellence across Mercy’s Infusion service line — a $100M and growing business. This role serves as the strategic architect and executive champion for Mercy’s infusion operations, aligning business performance with our mission to deliver exceptional, patient-centered care. This position will report to Mercy’s Physician Enterprise Executive Team.

Responsibilities

• Work with other organizational leaders to set the strategic vision for Mercy’s Infusion business line
• Execute the strategic vision, driving growth, efficiency, and superior patient outcomes.
• Lead financial strategies and performance initiatives for entire infusion portfolio, including full P&L accountability, forecasting, and profitability optimization.
• Identify and evaluate new business opportunities, developing financial and operational models for service expansion and innovation.
• Analyze and act on key financial drivers within infusion services to enhance sustainability and market competitiveness.
• Administer and optimize vendor partnerships, including Group Purchasing Organization (GPO) and pharmaceutical contracts, ensuring cost efficiency and supply reliability.
• Support payor contract strategy and execution, aligning reimbursement models with organizational goals.
• Provide executive leadership for the Infusion operations team, maintaining ultimate accountability for team performance, engagement, and alignment with Mercy’s standards of quality and patient care.

Requirements

• Bachelor’s degree required; Master’s degree preferred
• Minimum 5 years of leadership experience, with demonstrated success in healthcare operations or business strategy.
• Prior experience in infusion services required.
• Proven knowledge of drug pricing markets, GPOs, and payor contracting.
• Exceptional leadership, collaboration, and communication skills, with the ability to influence at all levels of a health system.

Benefits

• Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
• 403(b) retirement plan with generous company match and “catch up” provision
• Paid Time Off (PTO) & company paid holidays
• Tuition reimbursement
• Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
• Employer paid Short & Long Term Disability benefits for eligible employees
• Voluntary Benefits
• Discounts on auto & home insurance and Verizon plans
• Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values

EEO Statement

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.