🚀 General Manager

Overview

The Retreat on Charleston Peak • Mt Charleston , NV , US

Posted 2 days ago

Description

The General Manager maximizes hotel and restaurant value by achieving revenue growth, expense control, excellent guest service, and human resource maximization. The General Manager develops and/or maintains all hotel and restaurant operations consistent with Lark Hospitality's values and standards.

Responsibilities

• Develop and maintain the annual Business Plan, which includes an Operating Budget, Staffing Plan, Marketing Plan, and Capital Budget
• Effectively manage all expense areas while maintaining appropriate internal controls for cash and inventories
• Maximize total revenue through sales and marketing initiatives and proactive revenue management strategies; ensure the use of an active Marketing Plan
• Manage and nurture relationships/expectations between the owner, management company, and the hotel& restaurant
• Develop and maintain relationships with key hotel and restaurant accounts
• Establish, measure, and monitor clearly defined goals and incentive plans for department heads
• Conduct 90-day Performance Reviews of Department Managers by providing both positive and constructive feedback
• Meet or exceed targeted payroll standards (maintain and monitor an effective system for managing payroll)
• Monthly review of Average Hours Report to monitor average hours worked & proper status of employees for benefit plans, PTO, Holiday Pay, i.e., Full Time, Part Time, and Terminations
• Ensure staffing and assignment of daily duties meet hotel needs while effectively controlling payroll
• Complete weekly payroll processing
• Fulfill Nest reporting requirements and interface well with Nest staff
• Ensure the Safety Committee is formed and meeting monthly
• Ensure the property is clean and well-maintained

Qualifications

• Experience / Education: Minimum of 5 years of leadership, management, or supervisory experience preferred, as well as a college degree or equivalent work experience.
• Leadership: Ability to effectively motivate, mentor, coach & counsel others to perform well (including appropriate documentation).
• People Skills: Deliver hospitable service that is attentive, friendly, and courteous; ability to collaborate, create rapport, and work effectively with others; earn and maintain trust and respect; demonstrate patience, tact, and diplomacy.
• Communication Skills: Ability to communicate effectively both verbally and in writing. (Strong writing skills – spelling, punctuation, grammar.)
• Problem-Solving & Analytical Skills: Ability to identify issues, collect and analyze information to understand the problem, and effectively resolve it. Identify, recommend, and implement best practices.
• Judgment & Discretion: Appropriately manage confidential and sensitive information; maintain confidentiality.
• Organizational & Time Management Skills: Ability to appropriately schedule time to meet job demands, multitask, prioritize, follow through, and work efficiently with limited supervision.
• Attention to Detail: Ability to follow instructions and achieve thoroughness and accuracy when accomplishing tasks.
• Computer skills/ Technology: Proficiency in computer technology, i.e., Microsoft Office and Google Suite. Proficient in operating general office equipment.

Compensation

$90,000 yearly

About The Retreat on Charleston Peak

Nestled at 6,700 feet in Kyle Canyon, The Retreat on Charleston Peak offers a serene escape just 45 minutes from the Las Vegas Strip. Surrounded by the Spring Mountains National Forest, our rustic lodge provides a tranquil haven from city life. Guests can savor gourmet meals at the Canyon Restaurant, enjoy a cool drink amidst mountain vistas, relax in the bar room with a pool table, TVs, and other games, or explore nearby hiking trails. With three incredible event spaces, The Retreat is the perfect destination for weddings, celebrations, and special gatherings.

Core Values

• Integrity: We are honest, genuine, and transparent in our interactions.
• Concern for Others: We care for each other and our guests.
• Collaboration: We value diversity and the “come as you are” spirit and personality.
• Accountability: We make mistakes, learn from them, and strive for continuous improvement.
• Hospitality Soul:We have fun creating lifelong memories for each other and for our guests.