🚀 Intake Coordinator – Mental Health Therapy Practice (Out-of-Network)

Intake Coordinator – Mental Health Therapy Practice (Out-of-Network)

We are a growing, multi‑state mental health therapy practice committed to delivering high‑quality, client‑centered care. With over 60 team members across clinical and operational roles, we provide services through an out‑of‑network model and operate in several locations including Maryland, Virginia, DC, New Jersey, New York, and Florida.

We are seeking a dynamic and detail‑oriented Intake Coordinator to oversee and optimize the day‑to‑day client services tasks of the business. This role is ideal for someone who thrives in a fast‑paced environment and possesses strong organizational and multitasking abilities. This role offers opportunities for professional growth and advancement within the company.

Key Responsibilities

• Serve as a liaison between clients, therapists, and administrative staff as needed.
• Support the Intake, Customer Service, and Operations teams as needed.
• Coordinate daily tasks, such as organization of shared email, with Intake Coordinators and step in to assist with client inquiries when needed.

Client Experience & Service

• Serve as the primary form of contact for current clients via various channels such as phone calls, emails, and text messages.
• Manage day‑to‑day tasks related to customer service, client paperwork billing, and insurance, ensuring accuracy and consistency.
• Handle client concerns, billing questions, and feedback in a timely and professional manner and elevate as necessary.
• Support initiatives to improve client experience and implement satisfaction tracking systems.
• Provide customer service that is empathetic, responsive, and aligned with the company’s values.

Client Billing, Paperwork and Insurance

• Assist with daily billing operations such as updating payment information and resolving outstanding balances.
• Coordinate accurate and timely delivery of courtesy claims submission to insurers, Superbills, and billing statements to clients as needed.
• Assist with processing and maintaining necessary and accurate client paperwork, including intake forms, Superbills, and Good Faith Estimates.
• Maintain accurate records in the practice’s customer relationship manager (CRM) system, electronic health records (EHR) system, and other operational systems as needed.

Why Join Us

• Be part of a mission‑driven, clinician‑founded company.
• Help build scalable systems that support compassionate mental health care.
• Collaborate with a strong leadership team and have a visible impact on practice growth.

Compensation and Benefits

• This full‑time position offers a pay range of $37,440–$43,680 annually. We provide a comprehensive benefits package, including medical, dental, and vision insurance; a 401(k) retirement plan with a 3% company contribution; paid time off; and other non‑health related benefits.

Seniority Level

• Entry level

Employment Type

• Full‑time

Job Function

• Other

Industry

• Mental Health Care

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