🚀 Tech Infrastructure Program Manager - AV , IT Services - CIS

Tech Infrastructure Program Manager - AV, IT Services - CIS

Are you interested in a challenge that will reward your unique blend of strategy and technology skills? Do you enjoy the challenge and ownership that comes from delivering large, cross‑functional AV/IT projects? As a Technical Infrastructure Program Manager (TIPM), you will play a pivotal role in the future of our infrastructure deployment, ensuring our customers receive the right outcomes.

Key Responsibilities

• Identify, scope, and deliver AV solutions across Amazon offices, ensuring agreed success measures, budget, schedule, and quality.
• Develop and improve processes for standard and non‑standard AV infrastructure programs, supporting Amazon’s growth in new and existing offices.
• Serve as the primary point of contact for the team and cross‑functional stakeholders, driving the AV intake and design function.
• Own regional impact projects, including schedules, milestones, and financial reporting control.
• Manage stakeholder expectations, identify technical obstacles, mitigate risks, and balance business needs with technical constraints.
• Communicate program status, responsibilities, and issues to stakeholders, ensuring timely updates.

Day in the Life

Review AV requests from customers, design AV installations to standards, remove blockers, handle escalations, and maintain concise updates in the tracking tool. Collaborate on cross‑collaboration projects that require AV expertise.

About the Team

The Corporate Infrastructure Services (CIS) team is part of the IT Services organization supporting all Amazonians at corporate offices. CIS designs, plans, builds, maintains, and deprecates corporate campus infrastructure worldwide.

Basic Qualifications

• 3+ years of technical infrastructure management experience.
• Knowledge of best practices and emerging technologies related to infrastructure (network, data center, hardware, software).
• Experience with varying scenarios of infrastructure builds.
• 2+ years managing cross‑functional AV infrastructure projects.
• 2+ years managing enterprise‑level AV services (support, design, hardware deployment).

Preferred Qualifications

• 3+ years working directly with engineering teams.
• 5+ years leading or operating enterprise‑level program management.
• 5+ years managing enterprise‑level AV infrastructure.
• Exposure to multiple project management methodologies.
• Experience with information security, relational databases, and cloud computing.
• Experience in complex organizational settings.
• Excellent organizational, quantitative, and presentation skills.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.