🚀 IT OPERATIONS MANAGER (SPSA, Opt 1)

Job Requisition ID: 51014

Closing Date: 11/07/2025

Agency: Department of Central Management Services

Class Title: SENIOR PUBLIC SERVICE ADMINISTR - 40070

Skill Option: General Administration/Business Marketing/Labor/Personnel

Bilingual Option: None

Salary: $9166-$10,416; montlhy anticipated

Job Type: Salaried

Category: Full Time

County: Cook

Number of Vacancies: 1

Bargaining Unit Code: None

Merit Comp Code: Term Appointment/ Agency

A RESUME IS REQUIRED FOR THIS JOB POSTING

Posting ID 51014

Please attach a DETAILED Resume/Curriculum Vitae (CV), a copy of your transcripts or diploma for all degrees earned, and a copy of any applicable professional licensures to the MY DOCUMENTS section of your application. Please note that the Department of Central Management Services must verify proof of higher education for any degree earned (if applicable) before any offer can be extended. You WILL NOT be considered for the position if you attach a CMS100, CMS100b or any other document in lieu of a Resume or CV.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

POSITION SUMMARY

Under administrative direction of the Deputy Director of Central Management Services (CMS) Bureau of Strategic Transformation, serves as IT Operations Manager overseeing CMS’s technical aspects and IT operations, ensuring the smooth running of daily operations, providing technical support, and managing IT staff. This includes ordering and maintaining all required equipment, maintaining and monitoring all telecommunications, hardware, and software, assisting with escalated IT issues or complex technical challenges, monitoring performance to ensure the smooth delivery of IT services, overseeing IT risk mitigation and management, providing guidance and subject matter expertise on programs, designing, developing, and implementing IT policies, procedures, and creating and implementing the agency technology operations plan.

POSITION ESSENTIAL FUNCTIONS

• Under administrative direction of the Deputy Director of Strategic Transformation for the Department of Central Management Services (CMS), serves as the Information Technology (IT) Operations Manager.
• Manages and supports day-to-day technology functions for CMS.
• Collects and analyzes perspectives, informational resources, and best practices from a variety of internal and external sources to ensure agency awareness, accuracy of understanding, and responsiveness to IT practices, procedures, and best practices.
• Monitors and reports on progress and completion of all IT operations projects to ensure that all are completed in a timely manner and capture the maximum potential of returns for all concerned parties.
• Serves as a full line supervisor.
• Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.

MINIMUM QUALIFICATIONS

• Requires knowledge, skill, and mental development equivalent to completion of four years of college.
• Requires four (4) years of progressively responsible administrative experience in private or public administration or a closely related field.

PREFERRED QUALIFICATIONS

• Prefers three (3) years of professional experience in day-to-day IT operations, including hardware, software, and telecom.
• Prefers three (3) years of professional experience applying and interpreting organizational programs, policies, and procedures within a large public or private sector business environment.
• Prefers three (3) years of professional experience in implementing and using ticketing systems such as ServiceNow.
• Prefers experience in IT risk mitigation and management practices.

CONDITIONS OF EMPLOYMENT

• Requires completion of a background check and self-disclosure of criminal history.
• Overtime is a condition of employment, and you may be requested or required/mandated to work overtime including scheduled, unscheduled, or last‑minute overtime. This may require the ability to work evenings and weekends.
• This position has been found to meet the requirements in section 4A‑101 of the Illinois Governmental Ethics Act requiring the occupant/employee to file a Statement of Economic Interest. The Illinois Governmental Ethics Act (5 ILCS 420/4A et seq.) requires certain state officials and employees to file annual Statements of Economic Interest with the Office of the Secretary of State that will be made available for examination and copying by the public. All employees required to file a Statement of Economic Interest are also required to file the Supplemental Statement of Economic Interest with Executive Ethics Commission. (See Executive Order 15‑09) Fines and penalties apply to untimely filings.
• Requires ability to attend seminars, conferences, and trainings to stay current on methods, tools, ideologies, or other industry related topics relevant to the job duties.
• Requires the ability to use agency technology/equipment (i.e., mobile phone, laptop, etc.) properly in accordance with information security awareness policies and confidentiality guidelines.

ABOUT THE AGENCY

Central Management Services (CMS) is the operational engine working behind the scenes to enable the State's more than 60 agencies, universities, boards, and commissions to deliver efficient, reliable services to all Illinois citizens. The Agency's mission is to support the State by delivering innovative, responsive, and effective services that provide the best value for Illinois State government and the people it serves. Among the services CMS provides are human resources facilitation; benefits programs for employees, retirees and local governments; property and facilities management; diversity initiatives for public contracting and State employment; joint purchasing support; vehicle fleet oversight and support; surplus property programs; print and electronic communications services; and administrative hearings coordination.

STATE OF ILLINOIS BENEFITS

As a State of Illinois employee, you receive a comprehensive benefits package including:

• Competitive Group Insurance benefits including health, life, dental and vision plans.
• Flexible work schedules (when available and dependent upon position).
• 10 -25 days of paid vacation time annually (10 days for first year of state employment).
• 12 days of paid sick time annually which carryover year to year.
• 3 paid personal business days per year.
• 13-14 paid holidays per year dependent on election years.
• 12 weeks of paid parental leave.
• Pension plan through the State Employees Retirement System.
• Deferred Compensation Program – voluntary supplemental retirement plan.
• Optional pre‑tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP).
• Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility.

For more information regarding State of Illinois Benefits follow this link:

If this opportunity appeals to you, please apply today!

Work Hours: 8:30am-5:00pm Monday-Firday

Work Location: 555 W Monroe St, Chicago, Illinois, 60661

Agency Contact:
Cara Reiser

Posting Group: Leadership & Management; Science, Technology, Engineering & Mathematics

Term Appointment: Candidates hired into a term position shall be appointed for a term of 4 years and are subject to a probationary period. The term may be renewed for successive four‑year terms at the Director of the Department of Central Management Services’s discretion.

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

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