🚀 Amenities and Member Services Manager

Job Description

Associa is hiring an Amenities and Member Services Manager for its community in SW DC.

Hours: 7am-3pm or 8am-4pm

Daily Responsibilities

• Manage up to 5 Member Services Representatives who oversee the front desk reception area.
• Oversee Customer Service and Resident Experience.
• Maintain healthy units and pest control on a regular basis.
• Build vendor relationships, manage contractors and contractor registration.
• Manage pool and guest passes; provide access control services; manage packages.
• Oversee the Fitness Center and Pool Operations.
• Provide all administrative services to include creating, updating, and issuing newsletters; run weekly Facility Reports; liaise with various committees (Activity, Wood Shop, Art Club); manage the Music Room Management; implement community events.
• Oversee all Guest Parking and Communications.
• Other duties as requested.

Requirements

• 3+ years of corporate administrative, customer service and guest relations experience.
• Customer service driven and team oriented.
• Excellent communication skills, written and spoken.
• Ability to multi‑task, prioritize tasks, attention to detail, and strong follow‑up skills.

Annual salary: $70K – $90K.

We are an equal‑opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.