🚀 Transaction Management Ops Analyst

Job Summary

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Bank of America is committed to an in‑office culture with specific requirements for office‑based attendance and allows for flexibility based on role‑specific considerations. This role offers opportunities to learn, grow, and make an impact.

Responsibilities

• Perform moderately complex transaction processing and reconciliation with medium to large monetary impact according to established written guidelines and procedures.
• Respond to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service.
• Analyze and resolve moderately complex transactions requiring escalations and exceptions.
• Proactively identify risk and opportunities for process improvements based on an understanding of how the work impacts other operational units.

Required Qualifications

• Strive to bring new ideas to teams in order to drive innovation and unique solutions.
• Excel in working among diverse viewpoints to determine the best path forward.
• Commitment to challenging the status quo and promoting positive change.
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.
• Believe in the value of diversity to reflect, connect and meet diverse client and employee needs worldwide.
• Ability to multi‑task and operate under high‑pressure situations.
• Excellent communication skills both verbal and written.
• Strong PC and Microsoft skills particularly with Excel (VLOOKUPs, pivot tables).

Desired Qualifications

• Prior experience working within global markets operations or financial services.
• Experience connecting with a diverse set of clients to understand future business needs.

Skills

• Attention to Detail
• Customer and Client Focus
• Oral Communications
• Prioritization
• Problem Solving
• Account Management
• Analytical Thinking
• Coaching
• Written Communications
• Mentoring
• Research
• Result Orientation

Shift

1st shift (United States of America)

Hours Per Week

40

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Business Development and Sales

Industry

Banking