🚀 Eligibility Worker Supervisor (2907) – Citywide – (X00108)

Job code X00108 – Eligibility Worker Supervisor (2907) – Citywide – (X00108)

About the Position

Under direction, incumbents supervise, assign, review and participate in the work of a unit responsible for the review and determination of initial and continuing client eligibility for a variety of public assistance programs and perform a variety of technical tasks relative to the assigned area of responsibility.

Essential Duties

• Plan, prioritize, assign, supervise, support, and review the work of a unit involved in a public assistance program area, including monitoring service centers and working in a hybrid environment. Ensure effective review and determination of initial and ongoing client eligibility for various public assistance programs while providing guidance and oversight to the team. Work with employees to correct errors; mentor staff and implement discipline procedures.
• Recommend and assist in the implementation of goals and objectives; establish schedules and methods for providing services; implement policies and procedures.
• Evaluate operations and activities of assigned responsibilities; recommend improvements and modifications; prepare various reports on operations and activities.
• Answer questions and provide information to the team and the public; investigate complaints and recommend corrective action as necessary to resolve complaints.
• Review and evaluate staff work in determining financial eligibility for assistance programs; verify eligibility and financial assistance levels according to established policies and procedures; review completed cases with respect to eligibility factors, budget computations, changes in grant and terminations of grant; recommend corrective action when required; ensure that case records are in compliance and adhere to federal and state guidelines.
• Review and interpret administrative letters, memos and manual revisions with staff; investigate and respond to reports of program misuse; ensure accurate interpretation of All County Letters (ACLs) and a comprehensive understanding of federal and state regulations, policies and guidelines to effectively implement and provide training to staff.
• Explain eligibility programs, qualification standards, policies and procedures to clients; assist clients in completion of applications, forms and reports when necessary; review and evaluate applications for completeness and accuracy; when necessary prepare client budget to determine eligibility.
• Apply legal criteria to determine eligibility; provide recommendations regarding financial eligibility for assistance programs; determine eligibility and grant amount according to established policies and procedures; review and determine re-certification.
• Prepare case records related to client eligibility information and financial assistance received; update case records; submit required reports.
• Investigate statements and information received from a client through the use of telephone or written verifications.
• Investigate and resolve client problems involving non-receipt of benefits.
• Compose and prepare correspondence to applicants, references and state agencies with accuracy and attention to detail, ensuring that all communications are clear and effectively convey necessary information.
• Gather, interpret and manage statistical data to maintain data accuracy and integrity.
• Coordinate transfers of clients between counties; inform clients of procedures and necessary reports.
• Refer clients in need of casework services to members of social service staff; may provide limited referrals to resources within the community on matters related to income maintenance; refer a client to appropriate agencies according to established procedures.
• Participate in the selection of unit staff.

Qualifications

• Three (3) years (6,000 hours) of experience in a social service agency or other public or private agency making initial and continuing eligibility determinations for customers applying to receive assistance from social welfare programs or community services, such as unemployment or veterans benefits; social security; financial assistance; eligibility for health, counseling or social services; or public housing.
• Applicants must meet the minimum qualifications by the filing deadline unless otherwise noted.

Application Timeline

• Application Opening: October 24, 2025
• Application Deadline: November 6, 2025

Compensation

Salary Range: $104,026 – $126,412 per year.

EEO Statement

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.