🚀 Technical Sales Specialist

What you will do:

The Technical Security Systems Specialist is responsible for coordinating technical support for all physical security systems and hardware. Serves as a subject matter expert in company systems, processes, and procedures and coordinates complex security technology projects. Ensures successful implementation of deliverables in accordance with company standards and industry best practices.

How you will do it:

• Design training documentation and coordinate training sessions with in-house SMEs or system manufacturers.
• Design and maintain an audit program and track compliance with standard practices and procedures. Identify and remedy potential issues or concerns in consultation with System Support Manager
• Document current technical configurations, process map workflows, and create presentations.
• Act as subject matter expert and take ownership for assigned systems, processes and deliverables.
• Apply industry best practices to initiatives involving the improvement of security systems and hardware.
• Coordinate with electronic security vendor partners to achieve a high level of client satisfaction.
• Conduct research and analysis as requested by leadership to support key stakeholders and projects.
• Compile and format transactional or statistical reports for presentation at all levels of the organization.
• Coordinate collaborative meetings to ensure ongoing progress towards targeted objectives while promoting active dialog and team cohesion.
• Maintain positive working relationships between peers and managers as well as clients, integrators, vendors, tenants, and other partners. Use tact and diplomacy to exchange information and handle sensitive issues while maintaining confidentiality.
• May direct day-to-day operations and workflows for a small team as needed.

Qualifications - External

What we look for:

Required:

• Bachelor’s degree in Computer Science, Business, Finance, Criminal Justice, or equivalent education and related training required.
• Five or more years’ experience in physical security technology or security operations.
• Ability to manage complex processes and competing priorities with minimal supervision.
• Leadership experience including implementation of best practices, planning and management of projects, and ability to interpret and convey complex, difficult, or sensitive information.
• Strong verbal/written communication ability to communicate complex information in a succinct manner.
• Demonstrated ability to learn multiple software applications and advanced proficiency with Microsoft Office software products.

Preferred:

• Prior experience with the following physical security technology products: Access Control: Honeywell ProWatch, Video Surveillance: Verint / March Networks, Alarm Systems: Bosch / DMP / Pacom.
• Advanced experience manipulating large datasets using Excel, Access, and SQL Server Management Studio.
• Professional certification in the security industry (ASIS Physical Security Professional or similar).

Salary Range: HIRING SALARY RANGE: $77,000 to $107,000 x (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at