🚀 Sales and Service Counselor Registry (56749)

Overview

Sales and Service Counselor Registry (56749)

As Member Service Counselor – Registry, you will provide sales and service to members in the areas of membership, reservations, and other branch products and services both in-person and over the phone. In select states, provide registry services and ensure compliance with state regulations. The Member Service Counselor will achieve assigned standards for sales and referrals, recommend club products and services, and embody club mission and value statements with all interactions.

What You Will Do

• Member Service: Develops comprehensive knowledge of products and services offered by AAA Northeast. Promote memberships (including upgrades, auto-renewal and digital membership), AAA credit card program, business line referrals and other club initiatives. Manage changes on existing memberships and assist members with issues.
• Delivers accurate and timely information about club products/services. Maintains departmental standards and supports club partnerships (e.g., Registry Services, TSA).
• In select locations: provide registry and/or TSA services, including handling/confidential documents, data entry, and processing license/ID renewals and registration renewals. Review applications/forms for completeness in person and over the phone in compliance with laws and standards.
• Assist members with accommodations and points of interest, including mapping, routing, and hotel/car reservations. Promote International/InterAmerican driving permits, passport photos, foreign currency, theme park tickets, entertainment tickets, and other club products.
• Sales: Consistently meets or exceeds minimum member satisfaction scores and related goals. Educate members on benefits and KPI’s using the five-diamond process and club training; maintain a positive member experience.
• Keeps up to date on promotions and initiatives in the branch and identifies opportunities to improve overall branch performance.
• Daily Operations: Acts as a liaison with other departments (Travel, Insurance, Membership, Finance, IT, Member Relations) to coordinate information for member or department issues. Perform duties according to department policies and safety protocols.

Qualifications

• Education: High School Diploma or GED Required
• Experience: Customer Service with a focus in Sales Required
• Licenses and Certifications: Pass state-specific and federal background checks; meet state requirements to perform registry & TSA services; comply with all applicable background checks

Seniorities and Employment Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Consumer Services

AAA Northeast is proud of our diverse culture and equal opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran’s status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work.

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