🚀 Lead Steward - Waldorf Astoria New York

Overview

Lead Steward - Waldorf Astoria New York (HOT0BX1F)

Location: The Waldorf Astoria - New York, 301 Park Avenue, New York 10022

After a transformative restoration, The Waldorf Astoria New York seeks team members to unveil a new era of luxury that embodies the spirit of New York City. The Waldorf Astoria provides guests with a luxurious environment and the personalized attention of True Waldorf Service, featuring 375 rooms (plus 375 residences), 40,000 square feet of event space, holistic spa and wellness programming, and partnerships with celebrity chefs. In landmark destinations around the world, Waldorf Astoria Hotels & Resorts reflect the culture and history of their locations.

At Waldorf Astoria, we create unforgettable experiences for our guests, meaningful opportunities for our Team Members, and a positive impact in our community.

Shift: Various – must be available weekdays, weekends, holidays, and overnights, especially at this time.

Pay Rate: $ - $ per hour, based on applicable and specialized experience and location.

Union Position: This position is part of Local 6 Union which requires complete open availability. We are not able to accommodate schedule restrictions and full-time hours are not guaranteed. Hours and schedule are based on seniority and business needs and may be minimal at times until seniority is established. You must be comfortable with a schedule and hours that may vary from week to week.

Responsibilities

• Lead, support, and guide stewarding team ensuring the timely and efficient transportation and cleaning of cooking utensils, service ware, and equipment used for restaurant and banquet service.
• Oversee the cleaning and maintenance of work areas and physical surroundings, ensuring that all spaces, including kitchen, storage, and service areas, are kept organized, sanitary, and in compliance with safety regulations.
• Maintain proper inventory levels for the food and beverage departments, ensuring all required items and supplies are readily available and in excellent condition to support both restaurant and banquet functions.
• Ensure the timely delivery of food and equipment to all functions as specified in Banquet Event Orders (BEOs), guaranteeing smooth operations for all events, large or small.
• Provide ongoing training and development for all stewarding team members, ensuring they are equipped to meet the highest standards of cleanliness, service, and safety.
• Monitor and evaluate team member performance, offering feedback and coaching to foster continuous improvement and maintain high levels of performance.
• Collaborate with culinary and front-of-house teams to ensure the smooth execution of all events, from setup through to breakdown, maintaining a seamless operation at all times.
• Ensure all equipment is in proper working order, conducting routine checks and coordinating necessary repairs or replacements to avoid operational disruptions.

Qualifications

• Fluency in reading, writing, and speaking English is essential to interpret BEOs, communicate effectively with the team, and ensure clear understanding of event requirements and operational needs.
• Must possess a valid Food Handler Card prior to being offered the position.
• A strong work ethic with a dedication to hard work, consistently ensuring that all tasks are performed to perfection and contribute to flawless service for our guests.
• Previous experience in stewarding or similar back-of-house roles, with a deep understanding of the standards of cleanliness, organization, and efficiency required to support luxury hotel operations.
• Exceptional attention to detail in maintaining cleanliness, inventory, and the organization of all back-of-house areas, ensuring the team is fully prepared for any service or event.
• A proactive attitude, able to anticipate operational needs, solve problems swiftly, and adjust to changing circumstances in a fast-paced environment.
• Excellent communication skills, with the ability to clearly and effectively convey information to team members and collaborate with other departments to ensure smooth operations.
• Commitment to upholding luxury service standards, with a passion for supporting a seamless, flawless guest experience through attention to every detail behind the scenes.
• Ability to work flexible hours, including nights, weekends, and holidays as needed.

About Hilton

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We\'re passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We\'re leaders in our industry and in our communities.
• Teamwork - We\'re team players in everything we do.
• Ownership - We\'re the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In creating remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Customer Focus

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Benefits

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.