🚀 Client Services Consultant II

Requirements

Location: Aurora, IL and Tampa, FL. This role may also be based out of any MetLife Group Benefits Regional Sales office. This role is hybrid, and expected candidates must come into the office two days a week.

Description and Requirements

As a new hire in employee benefits services, you will participate in a comprehensive four-month training program that integrates structured classroom instruction with practical, on-the-job experience. This training is designed to deepen your knowledge of the employee benefits industry, develop your knowledge of MetLife’s group benefits offerings, operational systems, and client service capabilities. Upon successful completion of the program, you will transition into the role of Client Service Consultant (CSC), where you will provide administrative support and client service to MetLife group insurance customers.

The Team You Will Join

In this role, you will be part of a team that values collaboration, communication, and continuous improvement. You’ll work closely with internal MetLife teams and clients to deliver excellent service and build lasting relationships.

The Opportunity

The Client Service Consultant (CSC) is responsible for the day-to-day administrative service support of multiple Regional Market clients. This position is essential for understanding the customers’ needs and delivering a service experience that exceeds expectations and makes it easy for customers to do business with MetLife. This is an exciting opportunity to join an amazing team! Are you an experienced insurance professional passionate about building relationships? Do you possess great collaboration and communication skills? Do you like to innovate and identify process improvements? Then you would make a great client service consultant on our team.

Key Responsibilities

Overall accountability for the day-to-day administration of multiple or complex clients, including:

• Respond to client requests and lead projects, provide clients with alternative solutions to requests, and can identify possible plan design alternatives, acting as a liaison between the client and internal MetLife teams.
• Provide exceptional customer service through ongoing customer delivery and client satisfaction.
• Coordinate and facilitate client meetings, in person or via conference call, prepare materials, agendas, and presentations, lead client account audits and strategic planning processes, and partner with the financial team in completing client reports.
• Understand the detailed components and provisions in legal agreements between MetLife and the client and assist in facilitating the execution of contracts to ensure compliance.
• Comprehend competitors’ products, industry trends, and legal developments impacting business.
• Maintain firm knowledge of MetLife’s group products, services and systems and apply analytical skills to the interaction of these products, services and systems.

Required Qualifications

• 5+ years of equivalent experience within the insurance space.
• Excellent organizational, interpersonal, and communication skills, both written and verbal.
• Ability to work autonomously, effectively handle multiple tasks, prioritize deadlines appropriately, and remain flexible.
• General understanding of the U.S. economy and employee benefits industry.
• Proficiency in Microsoft Office software.
• Self-motivated to learn more about the business and proactive in personal development.

Additional Skills

• Experience with group products such as Core, Disability, and Voluntary products.
• Ability to balance client expectations with MetLife capabilities.
• Proficient project management skills including problem-solving, attention to detail, analytical thinking, and decisiveness.

The expected salary range for this position is $70,000 - $80,000. This role may also be eligible for annual short‑term incentive compensation. All incentives and benefits are subject to the applicable plan terms.

Benefits We Offer

Our U.S. benefits address holistic well‑being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no‑cost short‑ and long‑term disability. We also provide company‑paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!

About MetLife

Recognized on Fortune magazine’s list of the “World’s Most Admired Companies,” Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple – to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values – Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead – we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

MetLife is an Equal Opportunity Employer. All employment decisions are made without regard to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”).

If you need an accommodation due to a disability, please email us at This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug‑free workplace.