🚀 Manager, Vendor Consultant, AVS-NOP

Amazon.com strives to be Earth's most customer‑centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want — low prices, vast selection, and convenience — Amazon.com continues to grow and evolve as a world‑class e‑commerce platform.

Amazon's evolution from Web site to e‑commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

Team Manager, Vendor Consultants Team – RBS AVS

As a Vendor Consultants Manager in Retail Business Services (RBS), you will have the exciting opportunity to help shape and deliver on the strategy for managing Amazon vendors. The RBS team is looking for a customer‑centric, driven, and creative people leader to join our team.

You will lead a team of Vendor Consultants responsible for managing business growth for some of the most influential Selling Partners (vendors) on Amazon, ensuring Selling Partner satisfaction with the program through a high level of service and operational standards. You will manage strategic joint business plans for Selling Partners across your team by collaborating with them to explore innovative ways to identify and execute new operational improvement opportunities.

Responsibilities include:

• Lead a team of Vendor Consultants, prioritizing strategic initiatives and providing escalation support as needed.
• Success will be measured by the performance of your internal teams on input metrics and the impact of vendors on creating a great customer experience.
• Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end‑customer experience, in collaboration with other Amazon programs and teams.
• Manage end‑to‑end goal setting for the team to align with organizational goals.
• Build relationships with stakeholders across the portfolio; proactively build joint business plan action items and act as a point of escalation for issues, questions, and concerns.
• Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever‑changing business environment. Contribute to and lead strategic plans and documents for the organization.
• Lead recruiting and hiring efforts across the direct team and the broader organization.
• Manage stakeholder needs and monitor complexity through efficient resource allocation of Vendor Consultants.
• Monitor stakeholder satisfaction survey results to analyze both positive and negative feedback trends. Establish improvement plans and manage expectations with Vendor Consultants as appropriate.

Basic Qualifications

• 6+ years of digital advertising and client‑facing roles with a focus on data analysis experience.
• Bachelor's degree.
• Experience analyzing data and best practices to assess performance drivers.
• Experience influencing internal and external stakeholders.
• Experience with sales CRM tools such as Salesforce or similar software.

Preferred Qualifications

• 2+ years of mentoring, leading and coaching experience.

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.