🚀 Principal, Warranty IT Solutions Design

Mercedes-Benz USA is responsible for the sales, marketing, and service of all Mercedes-Benz and Maybach products in the United States. We are looking for diverse top-notch individuals to join the Mercedes-Benz Team.

Job Overview

As Principal, Warranty IT Solutions Design, you are responsible for leading the architecture, development, and operational management of key aftersales applications and services within the Engineering Services Warranty Systems portfolio. You will drive the adoption and integration of modern API technologies, AWS Cloud services, and GenAI solutions to enhance system interoperability, scalability, and innovation.

Responsibilities

• Successful project implementations, support, and development of MBUSA Aftersales Warranty Systems.
• Define and manage product roadmaps for Warranty Systems aligning with business goals and requirements.
• Accelerate Digital Transformation by validating user requirements via UAT, securing approvals, and leading approved system enhancements.
• Oversee the development and monitoring of dashboards for Engineering Services applications, ensuring uptime and performance.
• Drive Operational Excellence through Automation by introducing process automation and AI-driven solutions.
• Manage warranty data flows, including file processing, data synching, and historical data reconciliation.
• Coordinate with cross-functional teams to resolve production issues in a timely manner.
• Consultant & Vendor Governance: Define project scopes, manage external consultants, and ensure high-quality, cost-efficient technical outcomes.
• Change Management & UAT: Conduct impact analysis of system change requests, validate enhancements through UAT, and execute implementations with rollback plans.
• Support security alignment meetings and ensure adherence to internal audit and security policies.
• Act as the technical owner contact for internal and external stakeholders.
• Protect business reputation by ensuring rapid incident resolution, maximizing system uptime, and minimizing disruptions.

Qualifications

Must have a total of 7-10 years of experience in software development, with 2-5 years specifically in Generative AI (GenAI). Knowledge of software development methodologies, JAVA based applications, microservices, RESTful APIs, and system integrations. Proficiency in AWS Cloud services, infrastructure-as-code, and DevSecOps.

• Familiarity with software development methodologies and experience working with tools like JIRA, Confluence or similar.
• Hands-on experience with JAVA based applications, microservices, RESTful APIs, and system integrations.
• Proficiency in AWS Cloud services, infrastructure-as-code, with a strong understanding of Jenkins CI/CD pipelines, DevSecOps.
• Demonstrated experience with GenAI platforms, services, and tools, and their practical implementation within enterprise AWS environments.

Education

Bachelor’s Degree (accredited school) with emphasis in Industrial Engineering, Management Information System (MIS), Computer/Information Science, or Information Technology.

Benefits

• Mitarbeiterhandy möglich
• Mitarbeiter Events
• Gesundheitsmaßnahmen
• Betriebliche Altersversorgung
• Mobilitätsangebote
• Flexible Arbeitszeit möglich
• Mitarbeiterrabatte möglich
• Coaching
• Mitarbeiterbeteiligung möglich

EEO Statement

Mercedes-Benz USA is committed to fostering an inclusive environment that appreciates and leverages the diversity of our team. We provide equal employment opportunity (EEO) to all qualified applicants and employees without regard to race, color, ethnicity, gender, age, national origin, religion, marital status, veteran status, physical or other disability, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local law.